Talk to a real person about your family trip
Planning a trip with little ones or grandparents, or just have a quick question? Message us however suits you. One of our local trip planners will look after you from your first message to your last day.
NinaFounder · all of Vietnam
EthanDa Nang, Hoi An & the South
HelenHue & Phong Nha
PaulHanoi & the NorthYour trip planner, matched to your route
The quickest way to reach us, before and during your trip.
+84 934 796 432Also on Zalo and Telegram, same numberBest for longer questions or sharing your trip details.
hello@vietnamhaventravel.comWe reply within 24 hoursCall us
Prefer to talk it through? Give us a ring.
+84 934 796 432Support in English☀️Our home base on the central coast
- Writing to us from far away?We reply to every email and request within 24 hours, so a message sent tonight is answered by tomorrow.
- Already on your trip?Your private chat group is looked after 24/7, whatever the time.
From your first message to your last day
We want your trip to feel easy from the very first message. Here's what happens after you get in touch, and how we look after you once you're in Vietnam.
We listen and reply
Within 24 hours- We reply to every email and request within 24 hours.
- A local trip planner, Nina, Ethan, Helen or Paul, looks after you from here, depending on where you're going.
- We ask about ages, pace and wishes, so the plan fits everyone.
Your itinerary and a clear quote
1–3 business days- Shorter trips: ready in 1 to 3 business days once we have your details.
- Journeys of two weeks or more: up to 5 business days, so every detail is right.
- Not quite right? We fine-tune it with you. No pressure to book.
A private chat group, looked after 24/7
Before you arrive- We set up a private chat group with your family before your trip starts.
- Your trip planner stays in it, joined by a dedicated operations person from our support team, 24/7.
- Plans can change on the day. Message either of them and we adjust.
Haven't heard back within 24 hours? Please check your spam folder, or send us a quick follow-up or WhatsApp. Emails sometimes go astray, and we don't want to miss your trip.
How quickly will you reply?
We reply to every email and request within 24 hours. If you haven't heard from us by then, please check your spam folder or send us a short follow-up.
How long does a full itinerary and quote take?
Usually 1 to 3 business days once we have your details. For journeys of two weeks or more, allow up to 5 business days.
Who helps us during the trip?
Your trip planner and a dedicated operations person from our support team, in a private chat group set up before you arrive, available 24/7.
Let us help you write your first message
Answer a few quick questions and we'll put your message together. You can then send it to us on WhatsApp or by email, whichever you prefer.
Vietnam Haven Travel
- K3/24/3 Phan Thanh Tai, Hai Chau, Da Nang, Vietnam
- hello@vietnamhaventravel.com
- +84 934 796 432 (WhatsApp)
- Business registration no. 0402320497
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